Reception, Scheduling and Customer Care Coordinator

Welcome customers and visitors, answer incoming calls and messages, and route inquiries to the appropriate team member.

Schedule appointments, consultations, vehicle intake, customer visits, deliveries, interviews, and internal meetings.

Maintain accurate contact, appointment, inquiry, follow-up, and customer information in the CRM and scheduling systems.

Prepare intake forms, visitor materials, meeting spaces, hospitality, delivery documents, and customer communications.

Assist customers with basic questions while avoiding commitments or technical guidance outside assigned authority.

Coordinate incoming and outgoing mail, deliveries, office supplies, reception areas, and general administrative requests.

Support sales, service, project management, accounting, recruiting, marketing, and executive personnel as assigned.

Maintain professional presentation, discretion, organization, and protection of customer and company information.

Reception, customer service, scheduling, hospitality, office administration, automotive service, or related experience.

Professional and welcoming communication in person, by telephone, email, text, and other approved channels.

Strong organization, attention to detail, follow-through, and ability to manage changing schedules and priorities.

Proficiency with CRM, calendar, email, word-processing, spreadsheet, telephone, and document-management systems.

Ability to handle customer concerns calmly and route technical, financial, or management matters appropriately.

Discretion with customer, applicant, employee, vehicle, schedule, and business information.

Interest in custom automotive work and ability to learn basic company services and terminology.

Professional appearance and dependable, service-oriented approach.

Be the welcoming face and voice of a premium custom automotive brand.

Clean, professional front office environment.

Supportive team and competitive benefits.