Service Advisor / Writer

Welcome customers, document concerns, gather vehicle history, inspect visible condition, and prepare accurate repair orders.

Coordinate initial diagnosis, labor operations, parts pricing, estimates, approvals, scheduling, and promised completion dates.

Explain technical recommendations, priorities, costs, changes, delays, and completed work in clear customer-focused language.

Maintain timely customer updates and complete records of approvals, declined work, changes, and communication.

Coordinate work status with technicians, the Service Manager, parts staff, quality control, and outside vendors.

Review invoices and completed work for accuracy before delivery and assist with payment, documentation, and follow-up.

Support warranty concerns, customer-care issues, maintenance reminders, and future service opportunities.

Maintain accurate CRM, appointment, vehicle, estimate, and customer records.

Automotive service advising, estimating, customer-service, repair-order, or related industry experience.

Sufficient automotive knowledge to understand customer concerns, technician findings, repair priorities, and common parts and labor operations.

Excellent verbal and written communication, listening, organization, follow-through, and customer-service skills.

Ability to handle several active customers and vehicles while maintaining accurate details and commitments.

Comfort preparing estimates, reviewing invoices, explaining changes, and obtaining documented approvals.

Proficiency with shop-management, CRM, scheduling, email, document, and basic spreadsheet tools.

Professional judgment when handling high-value vehicles, confidential information, complaints, and schedule changes.

Valid driver’s license preferred.

Direct engagement with passionate automotive enthusiasts and custom vehicle owners.

Modern CRM and shop management tools.

Positive, team-centered working environment.